Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

The Influence of Delivery and Employee Professionalism on Equity Satisfaction in Batak Indigenous People in Medan City

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311903,
        author={Farhaya Berlian Noviafni and Dasman  Lanin and Boni  Saputra},
        title={The Influence of Delivery and Employee Professionalism on Equity Satisfaction in Batak Indigenous People in Medan City},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={delivery professionalism equity satisfaction ethnic batak},
        doi={10.4108/eai.21-10-2020.2311903}
    }
    
  • Farhaya Berlian Noviafni
    Dasman Lanin
    Boni Saputra
    Year: 2021
    The Influence of Delivery and Employee Professionalism on Equity Satisfaction in Batak Indigenous People in Medan City
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311903
Farhaya Berlian Noviafni1,*, Dasman Lanin1, Boni Saputra1
  • 1: Universitas Negeri Padang, Indonesia
*Contact email: farhayaberlian@gmail.com

Abstract

The purpose of this study was to analyze the effect of delivery and employee professionalism on equity satisfaction in the indigenous Batak community in Medan. To conduct the study quantitative research approach have been employed. The population in this study is the Batak ethnic community. Sampling technique was used the Slovin formula with a 5% of error rate, which has produced 200 samples of the community. Determination of the sample used were the Accidental Sampling technique. Data were collected using questionnaires that had distributed to respondents with measurements using a Likert scale. The analysis of the data is based on simple regression analysis and multiple regression. The Findings are discussed in terms of three themes: 1) the delivery variable had an effect on equity satisfaction, 2) the professionalism variable had an effect on equity satisfaction, 3) the delivery variable and professionalism simultaneously had an effect on equity satisfaction.