Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

E-Governance "Innovation for Citizen Centric Governance" Through the Development of SMS Gateway System to Online Registration

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311869,
        author={Joko Tri Nugraha and Tarmizi  Achmad and Hardi  Warsono and Tri  Yuniningsih},
        title={E-Governance "Innovation for Citizen Centric Governance" Through the Development of SMS Gateway System to Online Registration},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={citizen centric e-governance information technology},
        doi={10.4108/eai.21-10-2020.2311869}
    }
    
  • Joko Tri Nugraha
    Tarmizi Achmad
    Hardi Warsono
    Tri Yuniningsih
    Year: 2021
    E-Governance "Innovation for Citizen Centric Governance" Through the Development of SMS Gateway System to Online Registration
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311869
Joko Tri Nugraha1,*, Tarmizi Achmad2, Hardi Warsono2, Tri Yuniningsih2
  • 1: Tidar University, Indonesia
  • 2: Diponegoro University, Indonesia
*Contact email: jokotrinugraha@untidar.ac.id

Abstract

In practice e-governance includes the interactions of G2G, G2B, G2E and G2C. This paper describes the interaction of G2C through the development of the SMS gateway system to the online registration at Margono Soekarjo Hospital, Purwokerto Central Java. Margono Soekarjo Hospital is a hospital belonging to the government of Central Java, referencing class B education is located in Purwokerto with the reach of the Central Java region of South West, so it needs an informative system and support for the acceleration of the registration service. The problem faced is the length of waiting for the registration service, not sure when the registration service, the comfort of the waiting room, high complaints of registration services and low patient satisfaction to the registration service. The method used is a qualitative descriptive by using researchers as a tool based on literature studies. The results of the study showed this system was user friendly so can be used by all walks of life.