Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311858,
        author={Amni Zarkasyi Rahman and Retna  Hanani and Hardi  Warsono and Retno Sunu Astuti and Ika Riswanti Putranti},
        title={Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia},
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={public service digital transformation technological infrastructure},
        doi={10.4108/eai.21-10-2020.2311858}
    }
    
  • Amni Zarkasyi Rahman
    Retna Hanani
    Hardi Warsono
    Retno Sunu Astuti
    Ika Riswanti Putranti
    Year: 2021
    Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311858
Amni Zarkasyi Rahman1,*, Retna Hanani1, Hardi Warsono1, Retno Sunu Astuti1, Ika Riswanti Putranti1
  • 1: Universitas Diponegoro, Indonesia
*Contact email: amni.rahman@live.undip.ac.id

Abstract

Public services in Indonesia have changed drastically due to COVID-19 Pandemic. However, the digitalization of public services has started to become a new trend as part of innovation. Many institutions improvise in providing public services by improving existing electronic-based public services. This study aims to describe the various digital transformation forms of public services and the main factors influencing success. This factor is the technological infrastructure that supports the implementation of electronic-based public services. Thus, this paper shows that digital transformation is strongly influenced by the availability of applications and social media that are forced to accommodate various online routines, including the provision of public services.