Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia

Research Article

Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci

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  • @INPROCEEDINGS{10.4108/eai.21-10-2020.2311855,
        author={Dasman  Lanin and Syamsir  Syamsir and Boni  Saputra},
        title={Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci },
        proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia},
        publisher={EAI},
        proceedings_a={TIC},
        year={2021},
        month={11},
        keywords={equity satisfaction service transaction},
        doi={10.4108/eai.21-10-2020.2311855}
    }
    
  • Dasman Lanin
    Syamsir Syamsir
    Boni Saputra
    Year: 2021
    Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci
    TIC
    EAI
    DOI: 10.4108/eai.21-10-2020.2311855
Dasman Lanin1,*, Syamsir Syamsir1, Boni Saputra1
  • 1: Universitas Negeri Padang, Indonesia
*Contact email: dasman@fis.unp.ac.id

Abstract

This study aims to analyze employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci. How does employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci? A quantitative approach has been chosen to test this objective. The population in this study were all Kerinci tourism employees. Data were collected from 39 respondents who were taken by using a stratified sampling technique. Validated and reliable questionnaires were used in this study, then analyzed by regression. The results found are that employee equity satisfaction has a significant positive effect on service transactions. The significance is 0.000, and the contribution is 0.771.