Research Article
The Culture of Excellent Public Service in Public Hospital, Kajen District, Pekalongan Regency to Improve Public Satisfaction
@INPROCEEDINGS{10.4108/eai.21-10-2019.2294412, author={Nina Widowati}, title={The Culture of Excellent Public Service in Public Hospital, Kajen District, Pekalongan Regency to Improve Public Satisfaction}, proceedings={Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019, 21-22 October 2019, Semarang, Central Java, Indonesia}, publisher={EAI}, proceedings_a={ICISPE}, year={2020}, month={4}, keywords={service culture professionalism community satisfaction}, doi={10.4108/eai.21-10-2019.2294412} }- Nina Widowati
Year: 2020
The Culture of Excellent Public Service in Public Hospital, Kajen District, Pekalongan Regency to Improve Public Satisfaction
ICISPE
EAI
DOI: 10.4108/eai.21-10-2019.2294412
Abstract
Humans and cultures develop side by side in all aspects of life, as well as in public services. The culture of public service provides a positive direction to achieve the satisfaction of the people served. The purpose of this study is to look at the culture of public services that are developing at public hospital, in Kajen district, Pekalongan Regency. During this time, public services are still a problem that must be resolved, because the services carried out still get a lot of complaints from the public. Long queues, long waiting times, and inadequate infrastructure are problems that need attention. The design of this research is descriptive qualitative. The results showed that the public hospital in Kajen district, Pekalongan Regency had built a culture of good public service, one of which was to provide special counters for the elderly and people with special needs. They don't need to queue. It is expected that the hospital can maintain a good service culture, as well as improve infrastructure and human resources in health services for the surrounding community.