Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019, 21-22 October 2019, Semarang, Central Java, Indonesia

Research Article

Community Satisfaction Index in Coastal Community Empowerment by PT. Indonesia Power Generation Unit (UP) Suralaya, Cilegon-Banten in 2018

Download378 downloads
  • @INPROCEEDINGS{10.4108/eai.21-10-2019.2294386,
        author={Kandung Sapto Nugroho and Hartuti  Purnaweni},
        title={Community Satisfaction Index in Coastal Community Empowerment by PT. Indonesia Power Generation Unit (UP) Suralaya, Cilegon-Banten in 2018},
        proceedings={Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019,  21-22 October 2019, Semarang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2020},
        month={4},
        keywords={corporate social responsibility empowerment indonesia power},
        doi={10.4108/eai.21-10-2019.2294386}
    }
    
  • Kandung Sapto Nugroho
    Hartuti Purnaweni
    Year: 2020
    Community Satisfaction Index in Coastal Community Empowerment by PT. Indonesia Power Generation Unit (UP) Suralaya, Cilegon-Banten in 2018
    ICISPE
    EAI
    DOI: 10.4108/eai.21-10-2019.2294386
Kandung Sapto Nugroho1,*, Hartuti Purnaweni1
  • 1: Universitas Diponegoro, Indonesia
*Contact email: kandungsaptonugroho@students.undip.ac.id

Abstract

This study measures community satisfaction with the practice of coastal community empowerment carried out by PT. Indonesia Power Generation Unit (UP) Suralaya. Banten is one of the provinces which has a coastline of 517.42 km with 40.88 km is Cilegon City area. The Corporate Social Responsibility by PT. Indonesia Power Generation Unit (UP) Suralaya is carried out for the ring-one community that has a seashore, namely in Salira Village, Serang Regency and Suralaya Village and Lebakgede Village, Cilegon City. The research approach used is a quantitative approach coupled with qualitative analysis. The data collection used structured interviews, observations, and documentation studies. The results of the discussion showed a strong contribution from PT. Indonesia Power Generation Unit (UP) Suralaya's Corporate Social Responsibility program to empower the communities in Salira, Suralaya and Lebakgede, Cilegon City, Banten Province based on community centered development. PT. Indonesia Power Generation Unit (UP) Suralaya established an administrative leader communication forum consisting of the company, the communities and the formal leaders. As the result, it can lead to the community satisfaction levels (74.09%) for the existence/presence by PT. Indonesia Power Generation Unit (UP) Suralaya which is getting better.