Innovation of Public Services at Disdukcapil (Population and Civil Registry Office) at Palembang District

The objectives of this research are to describe public services related to the population database and to analyze the factors that contribute to innovation in Disdukcapil Palembang. The method used in this research is descriptive qualitative. Disdukcapil Palembang has ever received awards from the Ministry of Administrative and Bureaucratic Reform (RBPAN) as a Role Model because some of the Indicators from the RBPAN have been fulfilled in the Office of Population and Civil Registry Service. There are several indicators which were assessed such as standard service, Information Service, Lactation Room, and Playground. After being assessed by RBPAN, all indicators were fulfilled and Disdukcapil Palembang had been receiving award for three years. There were 2 sub-districts joining one UPTD. The official of UPTDs are still the UPTD caretaker who is given the authority to do services due to the long distance which become an obstacle if they commute to the Disdukcapil. Service efforts are carried out by both civil servant and non-civil servant every week. They do a mutual cooperative working with the Mayor of Palembang to keep the service opened on each week by picking up system (taking initiative to ask society). The target location is usually at the District Office by rolling schedule or moving system every week which is so called IWAK MELOK GR which stands for “IKut WAli Kota Gotong Royong” (Joining the Mayor to have a Mutual Cooperation).