Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019, 21-22 October 2019, Semarang, Central Java, Indonesia

Research Article

Aspects of Administration Service Integrated of Sub-District in Semarang City

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  • @INPROCEEDINGS{10.4108/eai.21-10-2019.2294354,
        author={Bambang  Pramusinto and Endang  Larasati and Hardi  Warsono and Sundarso  Sundarso},
        title={Aspects of Administration Service Integrated of Sub-District in Semarang City},
        proceedings={Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019,  21-22 October 2019, Semarang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2020},
        month={4},
        keywords={authority delegation; sub-district; (paten) integrated administrative services of sub-district; bureaucracy; and government},
        doi={10.4108/eai.21-10-2019.2294354}
    }
    
  • Bambang Pramusinto
    Endang Larasati
    Hardi Warsono
    Sundarso Sundarso
    Year: 2020
    Aspects of Administration Service Integrated of Sub-District in Semarang City
    ICISPE
    EAI
    DOI: 10.4108/eai.21-10-2019.2294354
Bambang Pramusinto1,*, Endang Larasati1, Hardi Warsono1, Sundarso Sundarso1
  • 1: Universitas Diponegoro, Indonesia
*Contact email: bambang.p@gmail.com

Abstract

Bureaucracy reform implemented to improve the quality of public services. One of the innovations that become a breakthrough is strengthening the sub district as the most bottom of service node. The Government established the policy of the Ministry of Internal Affairs No. 4 in 2010 on PATEN known as Integrated Administrative Services Sub District. Semarang City government responds to this policy by issuing the rules of the mayor number 43 in 2012. PATEN rules govern the various aspects of delegation of authority, infrastructure, service standards, coaching and supervision, and complaints. This article will describe the conceptual and theoretical problems that occur in all aspects of the PATEN in Semarang City. The research method used by researchers is qualitative with triangulation techniques. The results show that the implementation of PATEN policy in Semarang City is not optimal, characterized by some evidence such as the undefeated authority of licensing in the sub-district, infrastructure facilities that are poorly maintained Well.