Research Article
Analysis of the Implementation of Health Service Standards Kajen Local General Hospital, Pekalongan Regency
@INPROCEEDINGS{10.4108/eai.21-10-2019.2294353, author={Aufarul Marom}, title={Analysis of the Implementation of Health Service Standards Kajen Local General Hospital, Pekalongan Regency}, proceedings={Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019, 21-22 October 2019, Semarang, Central Java, Indonesia}, publisher={EAI}, proceedings_a={ICISPE}, year={2020}, month={4}, keywords={service standards service system health services}, doi={10.4108/eai.21-10-2019.2294353} }- Aufarul Marom
Year: 2020
Analysis of the Implementation of Health Service Standards Kajen Local General Hospital, Pekalongan Regency
ICISPE
EAI
DOI: 10.4108/eai.21-10-2019.2294353
Abstract
Kajen Local General Hospital, as a hospital owned by the Local Government of Pekalongan Regency, is the biggest hospital and is a reference for the people of Pekalongan Regency. This study describes and analyses health services management of RSUD Kajen. RSUD Kajen is demanded to be able to provide good health services that how the management of health services is carried out by applying existing health service standards. This study has the types of quantitative and qualitative descriptive research that is to describe and analyze the management of health services, especially in applying the service standards of RSUD Kajen. The sample of this study were 100 respondents. The indicators used include the suitability of service requirements, ease of service mechanisms and procedures, speed of service time, reasonableness of costs, conformity of service products with service standards, quality of facilities and infrastructure, ease of fulfillment of requirements, clarity and certainty of requirements and speed and response to complaints.