Development of Bureaucracy in Excellent Service: A Case Study of Licensing Services in Pinrang Regency

This study aims to conclusively analyze the development of competence of government officials in realizing excellent service in the field of licensing in Pinrang Regency. This study uses a qualitative approach and descriptive method to describe and analyze research objectives. The determination of informants was carried out randomly by 20 people who understood the substance of the problem under study. Data collection techniques using in-depth interviews and focus group discussions. The results showed that the distribution of employees based on personal skills and competence in the Office of Investment and One Stop Integrated Services was not in line with the results of the evaluation and analysis of positions. This is one of the inhibiting factors in realizing excellent service in the permit sector. The competency dimensions according to Spancer and Spencer [1] have not yet been fully developed to improve the competence of local government officials. The Pinrang Regency Government makes policies on developing the competency of state civil servants and non-state civil servants in the form of: Education and training in accordance with work needs, functional technical guidance in investment and licensing services, technical human relations technical guidance, online technical guidance services, guidance strengthening spiritual, social and emotional intelligence so that service officers avoid abuse of authority and responsibility as a community service.