Proceedings of the 1st Hasanuddin International Conference on Social and Political Sciences, HICOSPOS 2019, 21-22 October 2019, Makassar, Indonesia

Research Article

Development of Bureaucracy in Excellent Service: A Case Study of Licensing Services in Pinrang Regency

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  • @INPROCEEDINGS{10.4108/eai.21-10-2019.2291584,
        author={Badu  Ahmad and Adnan  Nasution},
        title={Development of Bureaucracy in Excellent Service: A Case Study of Licensing Services in Pinrang Regency},
        proceedings={Proceedings of the 1st Hasanuddin International Conference on Social and Political Sciences, HICOSPOS 2019, 21-22 October 2019, Makassar, Indonesia},
        publisher={EAI},
        proceedings_a={HICOSPOS},
        year={2020},
        month={2},
        keywords={development of competence excellent service public service},
        doi={10.4108/eai.21-10-2019.2291584}
    }
    
  • Badu Ahmad
    Adnan Nasution
    Year: 2020
    Development of Bureaucracy in Excellent Service: A Case Study of Licensing Services in Pinrang Regency
    HICOSPOS
    EAI
    DOI: 10.4108/eai.21-10-2019.2291584
Badu Ahmad1,*, Adnan Nasution1
  • 1: Department of Administrative Sciences, Universitas Hasanuddin, Makassar, Indonesia
*Contact email: badu@unhas.ac.id

Abstract

This study aims to conclusively analyze the development of competence of government officials in realizing excellent service in the field of licensing in Pinrang Regency. This study uses a qualitative approach and descriptive method to describe and analyze research objectives. The determination of informants was carried out randomly by 20 people who understood the substance of the problem under study. Data collection techniques using in-depth interviews and focus group discussions. The results showed that the distribution of employees based on personal skills and competence in the Office of Investment and One Stop Integrated Services was not in line with the results of the evaluation and analysis of positions. This is one of the inhibiting factors in realizing excellent service in the permit sector. The competency dimensions according to Spancer and Spencer [1] have not yet been fully developed to improve the competence of local government officials. The Pinrang Regency Government makes policies on developing the competency of state civil servants and non-state civil servants in the form of: Education and training in accordance with work needs, functional technical guidance in investment and licensing services, technical human relations technical guidance, online technical guidance services, guidance strengthening spiritual, social and emotional intelligence so that service officers avoid abuse of authority and responsibility as a community service.