Proceedings of the 1st Hasanuddin International Conference on Social and Political Sciences, HICOSPOS 2019, 21-22 October 2019, Makassar, Indonesia

Research Article

Social Media Utilization in Generating Fast Response During Urban Flooding: A Case Study of Depok City

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  • @INPROCEEDINGS{10.4108/eai.21-10-2019.2291554,
        author={Muhammad Akram Mansyur},
        title={Social Media Utilization in Generating Fast Response During Urban Flooding: A Case Study of Depok City},
        proceedings={Proceedings of the 1st Hasanuddin International Conference on Social and Political Sciences, HICOSPOS 2019, 21-22 October 2019, Makassar, Indonesia},
        publisher={EAI},
        proceedings_a={HICOSPOS},
        year={2020},
        month={2},
        keywords={social media emergency flood government responses},
        doi={10.4108/eai.21-10-2019.2291554}
    }
    
  • Muhammad Akram Mansyur
    Year: 2020
    Social Media Utilization in Generating Fast Response During Urban Flooding: A Case Study of Depok City
    HICOSPOS
    EAI
    DOI: 10.4108/eai.21-10-2019.2291554
Muhammad Akram Mansyur1,*
  • 1: University of Gunadarma, Depok, Indonesia
*Contact email: muhammadakram@staff.gunadarma.ac.id

Abstract

Social media is a technology that has evolved very quickly in the past decade. not only its tremendous growth of users, but the scope of its purpose has expanded, for instance its use in a crisis situation as will be elaborated in this paper. This study is aiming to construct theoretical explanation about the utilization of social media by citizens and municipals of Depok City during flood events, and the pattern of government-citizens social media interaction during flooding, 5 February 2018. This study is an empirical study where new data collection was involved, such as: Twitter conversation scraping and interviews. From this study it was found that social media in this case Twitter is very popular as an emergency communication channel in Depok both from the citizens and government agencies. Even though the level of implementation has not been very sophisticated, Depok City Government has used social media to assist them in generating fast responses during and after flooding