Improving Public Services Quality in Kendari City through Optimizing the Controlling Function of the Ombudsman Representative of Southeast Sulawesi, Indonesia

This study aims to determine the optimization of the implementation of the supervisory function of the Ombudsman of the Republic of Indonesia, Representative of Southeast Sulawesi, to improve the quality of public services in Kendari City. The method used in this study is qualitative descriptive; data collection techniques are observation, interview, and documentation. Research information was determined using purposive sampling techniques. The results showed that the optimization of the implementation of the supervisory function was carried out in 3 (three) ways, namely: Prevention of maladministration in public services through socialization is carried out in the form of dissemination of information on institutions organizing public services, NGOs and communities in Kendari City, carrying out coordination and cooperation with Local and central governments and internal supervisory agencies of public service providers and conduct public service compliance assessments every year to measure the level of compliance of public service providers with public service regulations. Carry out the receipt and verification of reports of public complaints related to maladministration of public services. Examination and completion of reports to obtain data, statements, and documents useful for proving allegations of maladministration reported by the public.