Research Article
The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance
@INPROCEEDINGS{10.4108/eai.20-6-2020.2300687, author={Sisca Mediyanti and Supriyanto Supriyanto and Trie Nadilla and Zahriatul Aini and Agustina Agustina}, title={The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance}, proceedings={Proceedings of the 3rd International Conference on Advance \& Scientific Innovation, ICASI 2020, 20 June 2020, Medan, Indonesia}, publisher={EAI}, proceedings_a={ICASI}, year={2020}, month={9}, keywords={study information technology tmq}, doi={10.4108/eai.20-6-2020.2300687} }- Sisca Mediyanti
Supriyanto Supriyanto
Trie Nadilla
Zahriatul Aini
Agustina Agustina
Year: 2020
The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance
ICASI
EAI
DOI: 10.4108/eai.20-6-2020.2300687
Abstract
This study aims to determine; (1) the effect of TQM implementation on managerial performance; (2) the effect of the reward system on the relationship between TQM implementation and managerial performance; (3) the influence of information technology on the relationship between TQM implementation and managerial performance. Respondents in this study were General Managers, Managers and Field Managers at State Owned Enterprises (SOEs) in Banda Aceh. This is an explanatory research using a sample of 10 SOEs in Banda Aceh and the population techniques. It used multiple linear method. The results of this study indicate that: (1) TQM implementation has an effect on managerial performance. This means that the implementation of TQM has an influence and plays a role in behavior, ways of working and motivation of managers to achieve high performance; (2) the reward system weakens the influence of TQM implementation on managerial performance. The existence of these influences shows that the implementation of TQM and the reward system cannot lead to the creation of high managerial performance; (3) information technology weakens / does not affect the implementation of TQM on managerial performance, this shows that the implementation of TQM and IT is not able to motivate to improve managerial performance.
