Proceedings of the 3rd International Conference on Advance & Scientific Innovation, ICASI 2020, 20 June 2020, Medan, Indonesia

Research Article

The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance

Download549 downloads
  • @INPROCEEDINGS{10.4108/eai.20-6-2020.2300687,
        author={Sisca  Mediyanti and Supriyanto  Supriyanto and Trie  Nadilla and Zahriatul  Aini and Agustina  Agustina},
        title={The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance},
        proceedings={Proceedings of the 3rd International Conference on Advance \& Scientific Innovation, ICASI 2020, 20 June 2020, Medan, Indonesia},
        publisher={EAI},
        proceedings_a={ICASI},
        year={2020},
        month={9},
        keywords={study information technology tmq},
        doi={10.4108/eai.20-6-2020.2300687}
    }
    
  • Sisca Mediyanti
    Supriyanto Supriyanto
    Trie Nadilla
    Zahriatul Aini
    Agustina Agustina
    Year: 2020
    The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance
    ICASI
    EAI
    DOI: 10.4108/eai.20-6-2020.2300687
Sisca Mediyanti1,*, Supriyanto Supriyanto2, Trie Nadilla3, Zahriatul Aini4, Agustina Agustina5
  • 1: Department of Accounting, Politeknik Kutaraja Banda Aceh, Indonesia
  • 2: Department of Business Administration, Politeknik LP3I Medan, Medan, Indonesia
  • 3: Department of Shariah Accounting, IAIN Lhokseumawe, Lhokseumawe, Indonesia
  • 4: Department of Office Administration, Politeknik Kutaraja, Banda Aceh, Indonesia
  • 5: Department of Financial Analysis, Politeknik Kutaraja, Banda Aceh, Indonesia
*Contact email: sisca.andra@gmail.com

Abstract

This study aims to determine; (1) the effect of TQM implementation on managerial performance; (2) the effect of the reward system on the relationship between TQM implementation and managerial performance; (3) the influence of information technology on the relationship between TQM implementation and managerial performance. Respondents in this study were General Managers, Managers and Field Managers at State Owned Enterprises (SOEs) in Banda Aceh. This is an explanatory research using a sample of 10 SOEs in Banda Aceh and the population techniques. It used multiple linear method. The results of this study indicate that: (1) TQM implementation has an effect on managerial performance. This means that the implementation of TQM has an influence and plays a role in behavior, ways of working and motivation of managers to achieve high performance; (2) the reward system weakens the influence of TQM implementation on managerial performance. The existence of these influences shows that the implementation of TQM and the reward system cannot lead to the creation of high managerial performance; (3) information technology weakens / does not affect the implementation of TQM on managerial performance, this shows that the implementation of TQM and IT is not able to motivate to improve managerial performance.