Proceedings of the 1st International Conference on Economics and Business, ICEB 2023, 2-3 August 2023, Padang, Sumatera Barat, Indonesia

Research Article

The Effect Of Quality Of Service, Quality Of Speed And Quality Of Security On Customer Satisfaction On The Mobile Bangking Of Indonesian Sharia Bank

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  • @INPROCEEDINGS{10.4108/eai.2-8-2023.2341561,
        author={Muhamad Afga Fatihah and Zulpahmi  Zulpahmi and Diah Ayu Legowati},
        title={The Effect Of Quality Of Service, Quality Of Speed And Quality Of Security On Customer Satisfaction On The Mobile Bangking Of Indonesian Sharia Bank},
        proceedings={Proceedings of the 1st International Conference on Economics and Business, ICEB 2023, 2-3 August 2023, Padang, Sumatera Barat, Indonesia},
        publisher={EAI},
        proceedings_a={ICEB},
        year={2024},
        month={6},
        keywords={quality service speed security satisfaction m-banking},
        doi={10.4108/eai.2-8-2023.2341561}
    }
    
  • Muhamad Afga Fatihah
    Zulpahmi Zulpahmi
    Diah Ayu Legowati
    Year: 2024
    The Effect Of Quality Of Service, Quality Of Speed And Quality Of Security On Customer Satisfaction On The Mobile Bangking Of Indonesian Sharia Bank
    ICEB
    EAI
    DOI: 10.4108/eai.2-8-2023.2341561
Muhamad Afga Fatihah1,*, Zulpahmi Zulpahmi1, Diah Ayu Legowati1
  • 1: Universitas Muhammadiyah Prof. Dr. HAMKA
*Contact email: muhamadafga@gmail.com

Abstract

This study aims to determine the relationship between the variables of service quality, speed quality, and security quality on customer satisfaction on mobile banking at Bank Syariah Indonesia with a case study of UHAMKA students. The research method used is quantitative research using a sample of student respondents at the University of Muhammadiyah Prof. Dr. HAMKA. The data processing and analysis technique used is Structural Equation Modeling (SEM) using the AMOS 26 application. From the results of this study, it was found that service quality has no effect on customer satisfaction. Then the quality of speed has a significant positive effect on customer satisfaction. And lastly, the quality of security has no effect on customer satisfaction.