Research Article
Retreat for Defence: A Study on the Influence Mechanism of Workplace Ostracism on Employee Boundary-Spanning Behavior
@INPROCEEDINGS{10.4108/eai.2-12-2022.2328728, author={Jiyan Liu and Jingni Liu and Jiawen Chen}, title={Retreat for Defence: A Study on the Influence Mechanism of Workplace Ostracism on Employee Boundary-Spanning Behavior}, proceedings={Proceedings of the 3rd International Conference on Big Data Economy and Information Management, BDEIM 2022, December 2-3, 2022, Zhengzhou, China}, publisher={EAI}, proceedings_a={BDEIM}, year={2023}, month={6}, keywords={employee boundary-spanning behavior; workplace ostracism; emotional exhaustion; organizational self-esteem; loss-focused coping orientation}, doi={10.4108/eai.2-12-2022.2328728} }- Jiyan Liu
Jingni Liu
Jiawen Chen
Year: 2023
Retreat for Defence: A Study on the Influence Mechanism of Workplace Ostracism on Employee Boundary-Spanning Behavior
BDEIM
EAI
DOI: 10.4108/eai.2-12-2022.2328728
Abstract
There are limited research on antecedents of employee boundary-spanning behavior (EBSB). Based on conservation of resources (COR) theory and cognitive-affective personality system (CAPS) theory, this study depicts a chain mediation model of workplace ostracism on EBSB through emotional exhaustion and organizational self-esteem, and explores loss-focused coping orientation as a moderator. Data obtained from 372 questionnaires of enterprises in China is analyzed using bootstrapping and structural equation model. The results show that workplace ostracism negatively predicts EBSB, mediated by emotional exhaustion and organizational self-esteem. Besides, loss-focused coping orientation moderates the positive impact of workplace ostracism on emotional exhaustion, further moderating the chain mediation process. This study enriches the existing research by examining the effect of negative work-place events on EBSB and deepening scholars’ understanding of the internal mechanism between workplace ostracism and EBSB. Furthermore, this paper provides practical guidance for enterprises to promote EBSB.