Proceedings of the 2nd International Conference on Information, Control and Automation, ICICA 2022, December 2-4, 2022, Chongqing, China

Research Article

Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking

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  • @INPROCEEDINGS{10.4108/eai.2-12-2022.2327973,
        author={Haiyong  Shen and Feng  Zhang},
        title={Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking},
        proceedings={Proceedings of the 2nd International Conference on Information, Control and Automation, ICICA 2022, December 2-4, 2022, Chongqing, China},
        publisher={EAI},
        proceedings_a={ICICA},
        year={2023},
        month={3},
        keywords={service design user experience design museum design mental journey map digital design},
        doi={10.4108/eai.2-12-2022.2327973}
    }
    
  • Haiyong Shen
    Feng Zhang
    Year: 2023
    Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking
    ICICA
    EAI
    DOI: 10.4108/eai.2-12-2022.2327973
Haiyong Shen1, Feng Zhang1,*
  • 1: Shenyang Jianzhu University
*Contact email: jackiezf@126.com

Abstract

Under the background of promoting intelligent design to digital today, designers improve the interaction of science and technology in museums through the computer interface design and evaluation methods in service design, so that the user experience is closer to service design. Through this analysis of the survey data, this paper finds that after the new digital interaction channel combines service and experience, the service design and user experience will produce similar conceptual boundaries and conflicting differences, which are easy to be confused. The research results of this paper demonstrate that service design has a wide range of applications in museum intelligence technology and digital systems. Service design can promote sustainable development and design renewal of museums.