Research Article
Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking
@INPROCEEDINGS{10.4108/eai.2-12-2022.2327973, author={Haiyong Shen and Feng Zhang}, title={Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking}, proceedings={Proceedings of the 2nd International Conference on Information, Control and Automation, ICICA 2022, December 2-4, 2022, Chongqing, China}, publisher={EAI}, proceedings_a={ICICA}, year={2023}, month={3}, keywords={service design user experience design museum design mental journey map digital design}, doi={10.4108/eai.2-12-2022.2327973} }- Haiyong Shen
Feng Zhang
Year: 2023
Research on Intelligent Interactive Experience Design of Museum Based on Service Design Thinking
ICICA
EAI
DOI: 10.4108/eai.2-12-2022.2327973
Abstract
Under the background of promoting intelligent design to digital today, designers improve the interaction of science and technology in museums through the computer interface design and evaluation methods in service design, so that the user experience is closer to service design. Through this analysis of the survey data, this paper finds that after the new digital interaction channel combines service and experience, the service design and user experience will produce similar conceptual boundaries and conflicting differences, which are easy to be confused. The research results of this paper demonstrate that service design has a wide range of applications in museum intelligence technology and digital systems. Service design can promote sustainable development and design renewal of museums.