Research Article
The mental workload of managerial employees at PT. X: Do gender, age and length of service matter?
@INPROCEEDINGS{10.4108/eai.2-11-2024.2354575, author={Adil Kurnia and Retno Ryani Kusumawati and Akhmad Baidun}, title={The mental workload of managerial employees at PT. X: Do gender, age and length of service matter?}, proceedings={Proceedings of the 3rd International Conference on Psychology and Health Issues, ICoPHI 2024, 2 November 2024, Padang, West Sumatera, Indonesia}, publisher={EAI}, proceedings_a={ICOPHI}, year={2025}, month={2}, keywords={mental workload; gender; age length of service managerial employee}, doi={10.4108/eai.2-11-2024.2354575} }- Adil Kurnia
Retno Ryani Kusumawati
Akhmad Baidun
Year: 2025
The mental workload of managerial employees at PT. X: Do gender, age and length of service matter?
ICOPHI
EAI
DOI: 10.4108/eai.2-11-2024.2354575
Abstract
This study explores one of the interesting psychological constructs in human resource management in companies, namely the mental workload, which has aspects of mental demands, physical demands, time demands, performance, effort levels and frustration levels. This study aimed to determine whether there was a significant difference in mental workload based on gender, age, and length of service in managerial employees at PT. X. The research method used in this study was quantitative, with a sample size of 107 respondents (85 males and 22 females). The instrument used for measuring mental workload variable was the National Aeronautics and Space Administration - Task Load Index (NASA-TLX) scale developed by Hart & Staveland (1988). T-tests and ANOVA were used to analyse the differences in gender, age, and length of service regarding the mental workload. This results showed that a significant difference was found in mental workload based on gender (t value = 2.005 with p = 0.048), but there is no significant difference in mental workload based on age (F = 0.326 with p = 0.723); only performance showed a significant difference based on length of service (F = 2.806 with p = 0.043). Mental demands, physical demands, temporal demands, effort, frustration level, and overall mental workload did not significantly differ based on the length of service.
