Research Article
The Influence of Lecturers' Enthusiasm and Ability on Quality of Educational Services to Students
@INPROCEEDINGS{10.4108/eai.2-11-2024.2354546, author={Dewi Ulfah Arini and Khairunnisa Khairunnisa and Agita Tunjungsari}, title={The Influence of Lecturers' Enthusiasm and Ability on Quality of Educational Services to Students}, proceedings={Proceedings of the 3rd International Conference on Psychology and Health Issues, ICoPHI 2024, 2 November 2024, Padang, West Sumatera, Indonesia}, publisher={EAI}, proceedings_a={ICOPHI}, year={2025}, month={2}, keywords={service quality lecturers ability motivation}, doi={10.4108/eai.2-11-2024.2354546} }- Dewi Ulfah Arini
Khairunnisa Khairunnisa
Agita Tunjungsari
Year: 2025
The Influence of Lecturers' Enthusiasm and Ability on Quality of Educational Services to Students
ICOPHI
EAI
DOI: 10.4108/eai.2-11-2024.2354546
Abstract
Education is recognized as a solution to overcome underdevelopment and poverty. Although the Indonesian government's efforts to improve higher education have been made, the results are still unsatisfactory, especially compared to developed countries. This study examines the influence of lecturers' teaching ability and motivation on the quality of educational services provided to students. A quantitative method was used to collect data through a questionnaire with 69 respondents. The analysis results used Structural Equation Modeling (SEM) using Smart PLS., which shows the proportion of ability variants with service quality of 0.312 and motivation of 0.421, indicating a weak relationship. The lecturer's insight skills have a more substantial influence, with a score of 0.80. There was also a simultaneous effect between ability and motivation on service quality, with a value of 0.376. These findings emphasize the need to focus on improving the ability and motivation of lecturers to improve the quality of educational services in higher education.
