“The Effect of Waqf Literacy in Realizing Excellent Service for Waqf Administration by the Officer of Waqf Pledge Deed (PPAIW)” in 2020

Implementation of the Waqf in Indonesia relies on the officer of waqf pledge deed (PPAIW) as the official authorized to carry out the administrative process for doing waqf members in Indonesia, PPAIW has a role in providing legal certainty to safeguard waqf property, as a basis for information and data, as well as providing services and guidance functions in national waqf. In practice, PPAIW, which is authorized to carry out the administration process for waqf in Indonesia, is still not optimal in carrying out its duties, this is due to a lack of both administrative literacy and understanding of waqf law and regulations. Interviews were conducted directly with PPAIW, wakif, Nazhir, and the community in the area of the Religious Affairs Office (KUA) in Beji District, Depok City, the Office of Religious Affairs in Sukmajaya District, Depok City, the Office of Religious Affairs in East Bogor District, Bogor City and the Office of Religious Affairs in North Bogor District- Bogor city. The results showed that the waqf literacy for the officer of the Waqf Pledge Deed (PPAIW) was included in the low category, especially the administrative literacy of waqf, legal literacy and regulation of waqf and literacy about excellent service, only the Fiqh literacy of waqf was included in the high category.