Research Article
Street-Level Bureaucrat as Policy Implementation Spearhead
@INPROCEEDINGS{10.4108/eai.2-11-2019.2294876, author={Agusniar Rizka Luthfia and Eka Nada Shofa Alkhajar}, title={Street-Level Bureaucrat as Policy Implementation Spearhead}, proceedings={Proceedings of the 1st Conference of Visual Art, Design, and Social Humanities by Faculty of Art and Design, CONVASH 2019, 2 November 2019, Surakarta, Central Java, Indonesia}, publisher={EAI}, proceedings_a={CONVASH}, year={2020}, month={8}, keywords={policy implementation; locking-wheel penalty; street-level bureaucrats; communication development communication competencies}, doi={10.4108/eai.2-11-2019.2294876} }- Agusniar Rizka Luthfia
Eka Nada Shofa Alkhajar
Year: 2020
Street-Level Bureaucrat as Policy Implementation Spearhead
CONVASH
EAI
DOI: 10.4108/eai.2-11-2019.2294876
Abstract
The article aims to investigate the roles of street-level bureaucrats (SLB) in delivering the new policy known as the locking wheel policy in Surakarta City. The city walk of Surakarta is selected as the study locus as it become the pilot project of the policy implementation. Before Regional Regulation of Surakarta No. 1 of 2013 (Organizing Transportation) especially chapter XV clause 231 (1) about locking-wheel penalty implemented, the area was known as an illegal parking spot. At the first time, the implementation process created dynamics but finally this policy successfully implemented. The research used descriptive qualitative method. The data were collected through interviews, documentation and observation. The results found that (1) The SLB actively played five main roles such as providing information, socializing, persuading, educating and taking discretions; (2) Their attitudes when delivering the new policy were a set of communication process that can escalate citizen social changes. This research contributes a new dimension of policy implementation study that the SLB can also run a realm of social change in the scope of communication development. These findings hold an important practical implication that the SLB should have communication competencies to carry out their roles.
