Proceedings of the 2nd International Conference on Quran and Hadith Studies Information Technology and Media in Conjunction with the 1st International Conference on Islam, Science and Technology, ICONQUHAS & ICONIST, Bandung, October 2-4, 2018, Indonesia

Research Article

Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement

Download77 downloads
  • @INPROCEEDINGS{10.4108/eai.2-10-2018.2295465,
        author={Riya  Widayanti and Siti  Afifah and Budi  Tjahjono and Agung Mulyo Widodo},
        title={Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement},
        proceedings={Proceedings of the 2nd International Conference on Quran and Hadith Studies Information Technology and Media in Conjunction with the 1st International Conference on Islam, Science and Technology,  ICONQUHAS \& ICONIST, Bandung, October 2-4, 2018, Indonesia},
        publisher={EAI},
        proceedings_a={ICONQUHAS},
        year={2020},
        month={5},
        keywords={root cause analysis cause and effect diagram},
        doi={10.4108/eai.2-10-2018.2295465}
    }
    
  • Riya Widayanti
    Siti Afifah
    Budi Tjahjono
    Agung Mulyo Widodo
    Year: 2020
    Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement
    ICONQUHAS
    EAI
    DOI: 10.4108/eai.2-10-2018.2295465
Riya Widayanti1,*, Siti Afifah2, Budi Tjahjono2, Agung Mulyo Widodo2
  • 1: Universitas Esa Unggul, Information System, Faculty of Computer Science, Indonesia
  • 2: Universitas Esa Unggul, Informatics, Faculty of Computer Science, Indonesia
*Contact email: riya.widayanti@esaunggul.ac.id

Abstract

One of the ways to solve a problem is to identify the problem and its causes using root cause analysis method. The main problem discussed in this research is the ineffective business process used to handle service order from a customer. The method used in identifying the problem and finding the solution is Cause and Effect Diagram. This diagram is used because it may help to illustrate the causal factors of a problem and to determine which factors have the most significant contribution towards the main problem. The result of the problem analysis in the business process is used to determine the best solution that will be implemented into the mobile application that will be built. Thus, the built application may adjust the needs of the company and address its problems. This research concludes that the root causes of the problem are the process and human factors. Therefore, the solution implemented into the application focus on the business process improvement that can facilitate and prevent the users from making mistakes during the process.