Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia

Research Article

Responsibility Of Travel Agent For Losses Suffered By Consumers Of Its Services Users

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  • @INPROCEEDINGS{10.4108/eai.19-8-2019.2293770,
        author={I Ketut Setia Budi and Desak Komang Devi Karina Evansa and I Ketut  Widia and I Wayan  Rideng},
        title={Responsibility Of Travel Agent For Losses Suffered By Consumers Of Its Services Users},
        proceedings={Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia},
        publisher={EAI},
        proceedings_a={ICTMT},
        year={2020},
        month={5},
        keywords={responsibility travel agent losses service users},
        doi={10.4108/eai.19-8-2019.2293770}
    }
    
  • I Ketut Setia Budi
    Desak Komang Devi Karina Evansa
    I Ketut Widia
    I Wayan Rideng
    Year: 2020
    Responsibility Of Travel Agent For Losses Suffered By Consumers Of Its Services Users
    ICTMT
    EAI
    DOI: 10.4108/eai.19-8-2019.2293770
I Ketut Setia Budi1,*, Desak Komang Devi Karina Evansa1, I Ketut Widia1, I Wayan Rideng1
  • 1: Magister of Law, Postgraduate Program, Warmadewa University Denpasar, Bali
*Contact email: iketut.setia@gmail.com

Abstract

Travel Agent often held various forms of tour packages to attract tourists who will come to a tourist area. These packages include hotel accommodation services, restaurant, and various other forms of tourism businesses. However, the existence of tour packages offered by this Travel Agent is often not supported by a factor of tourist safety protection, which is clear. This study aims to find out the responsibility of a travel agent for consumers of service users who suffer losses in service and to find out the procedure to get compensation for service users if they suffer losses. The research method used is normative research method, which is this research carried out by examining library material or primary legal material and secondary legal material. The procedure to obtain compensation for services users if they suffered losses through several stages, those are the first stage that is the heirs of the victims of the accident contact the police to then apply for compensation. The second stage is the victim and the heirs of the victim fill out a letter of compensation for the accident provided free of charge by P.T. Jasa Raharja (Persero). To get compensation, the victim or the heirs of the victim must fulfil the requirements requested by P.T. Jasa Raharja (Persero).