Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia

Research Article

Responsibility Of Travel Agency Of Losses That Are Experienced By Service Users Consumer

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  • @INPROCEEDINGS{10.4108/eai.19-8-2019.2293768,
        author={Desak Komang Devi Karina Evansa and I Ketut Widia and I Wayan Rideng},
        title={Responsibility Of Travel Agency Of Losses That Are Experienced By Service Users Consumer },
        proceedings={Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia},
        publisher={EAI},
        proceedings_a={ICTMT},
        year={2020},
        month={5},
        keywords={responsibility travel agency loss service users},
        doi={10.4108/eai.19-8-2019.2293768}
    }
    
  • Desak Komang Devi Karina Evansa
    I Ketut Widia
    I Wayan Rideng
    Year: 2020
    Responsibility Of Travel Agency Of Losses That Are Experienced By Service Users Consumer
    ICTMT
    EAI
    DOI: 10.4108/eai.19-8-2019.2293768
Desak Komang Devi Karina Evansa1,*, I Ketut Widia1, I Wayan Rideng1
  • 1: Program Magister Ilmu Hukum, Universitas Warmadewa Denpasar. 2019.
*Contact email: karinaevaa15@gmail.com

Abstract

This study aims to examine the responsibility of a travel agency for consumers of service users who suffer losses in service and to examine the procedure to get compensation for service users if experienced a loss. The method used in this study is normative method which carried out by examining library materials or primary legal material and secondary legal material. The results of the study showed that the responsibility of travel agents for consumers of service users who experience losses in service is by paying attention to the principles of legal protection against consumers, it is the obligation of business operators to replace losses experienced by consumers who in this case are tourists, which travel agents are responsible for the safety of tourists who travel based on the tour packages sold so that if there is a loss on the part of the service users due to errors or negligence of the company then it must be compensated as the principles of accountability stipulated in the Law on Consumer Protection. The second stage is the victim and the heirs of the victim fill out a letter of compensation for the accident provided free of charge by P.T. Jasa Raharja (Persero). To get compensation, the victim or the heirs of the victim must meet the requirements requested by P.T. Jasa Raharja (Persero).