Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia

Research Article

Legal Protection For Consumers From Misleading Information On Goods And Services In The Perspective Of Consumers Protection Laws

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  • @INPROCEEDINGS{10.4108/eai.19-8-2019.2293761,
        author={Gde Oka Wisnumurti and Ni Wayan Arwati and Simon  Nahak and I Made Sepud},
        title={Legal Protection For Consumers From Misleading Information On Goods And Services In The Perspective Of Consumers Protection Laws},
        proceedings={Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia},
        publisher={EAI},
        proceedings_a={ICTMT},
        year={2020},
        month={5},
        keywords={legal protection goods and/or services misleading information},
        doi={10.4108/eai.19-8-2019.2293761}
    }
    
  • Gde Oka Wisnumurti
    Ni Wayan Arwati
    Simon Nahak
    I Made Sepud
    Year: 2020
    Legal Protection For Consumers From Misleading Information On Goods And Services In The Perspective Of Consumers Protection Laws
    ICTMT
    EAI
    DOI: 10.4108/eai.19-8-2019.2293761
Gde Oka Wisnumurti1,*, Ni Wayan Arwati1, Simon Nahak1, I Made Sepud1
  • 1: Magister of Law, Postgraduate Program Warmadewa University, Denpasar, Bali
*Contact email: gde.oka@gmail.com

Abstract

The study examines the forms of legal protection for consumers from misleading information on goods and/or services in the Decision Number 391/Pid.B/2016/PN.Dps; and criminal liabilities of business actors for the misleading information on goods and/or services in terms of the provisions of Law Number 8 of 1999 concerning Consumer Protection in Decision Number 391/Pid.B/2016/PN.Dps. The study is designed by using empirical legal design and the issues are explored based on the condition of gaps between das sollen ‘expectation’ and das sein ‘reality’. The approaches used in this study are case approach, statute approach, and empirical approach. Thus, the rights and interests that have been stipulated are given protection and legal certainty for consumers. Criminal liabilities of business actors against the misleading information about goods and/or services when viewed from Law Number 8 of 1999 concerning Consumer Protection are adjusted to the form of criminal liability that can be borne by the business actors and/or their administrators on the condition that the offense committed can be proven.