Proceedings of The 2nd International Conference On Advance And Scientific Innovation, ICASI 2019, 18 July, Banda Aceh, Indonesia

Research Article

An Analysis &Measurement ofWebsite Quality Using The WebQual 4.0 And Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempenivillage Brebes)

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  • @INPROCEEDINGS{10.4108/eai.18-7-2019.2288532,
        author={Warjiyono  Warjiyono and Corie Mei Hellyana},
        title={An Analysis \&Measurement ofWebsite Quality Using The WebQual 4.0 And Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempenivillage Brebes)},
        proceedings={Proceedings of The 2nd International Conference On Advance And Scientific Innovation, ICASI 2019, 18 July, Banda Aceh,  Indonesia},
        publisher={EAI},
        proceedings_a={ICASI},
        year={2019},
        month={11},
        keywords={based on the law of the republic of indonesia number 6/2016 on villages that are obliged to develop village information systems in running e-government towards good governance in indonesia e-government continues to increase but not accompanied by quality including the website of jagalempeni village this study measures the quality of jagalempeni village website using webqual 40 method and importance performance analysis (ipa) with 4 (four) instruments namely quality utility information quality service interaction quality and visual quality this research is descriptive with quantitative approach the data of 122 questionnaires and processed with spss software the result of measurement and measurement shows that the website of jagalempeni village website is 9663\% and the average negative gap is -012 which means that the performance level of jagalempeni village website is still not satisfactory and user expectation on service quality interaction the main priorities that need to be fixed immediately and improved are the attributes of websites that have a good and precise reputation input and expression for promptly promised delivery the results of this study using the website of jagalempeni village to make improvements and development in order to become a quality for good governance},
        doi={10.4108/eai.18-7-2019.2288532}
    }
    
  • Warjiyono Warjiyono
    Corie Mei Hellyana
    Year: 2019
    An Analysis &Measurement ofWebsite Quality Using The WebQual 4.0 And Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempenivillage Brebes)
    ICASI
    EAI
    DOI: 10.4108/eai.18-7-2019.2288532
Warjiyono Warjiyono1,*, Corie Mei Hellyana1
  • 1: Computerized Accounting Study Program,2Informatics Management StudyProgram AMIK BSI Tegal, 22 Sipelem Street, Tegal City, Central Java, Indonesia
*Contact email: warjiyono.wrj@bsi.ac.id

Abstract

Based on the Law of the Republic of Indonesia number 6/2016 on villages that are obliged to develop village information systems in running e-government towards good governance. In Indonesia, e-government continues to increase, but not accompanied by quality, including the website of Jagalempeni Village. This study measures the quality of Jagalempeni Village website using Webqual 4.0 method and Importance Performance Analysis (IPA) with 4 (four) instruments, namely Quality Utility, Information Quality, Service Interaction Quality and Visual Quality. This research is descriptive with quantitative approach. The data of 122 questionnaires and processed with SPSS software. The result of measurement and measurement shows that the website of Jagalempeni Village website is 96.63%, and the average negative gap is -0.12, which means that the performance level of Jagalempeni Village website is still not satisfactory and user expectation on Service Quality Interaction. The main priorities that need to be fixed immediately and improved are the attributes of websites that have a good and precise reputation, input and expression for promptly promised delivery. The results of this study using the website of Jagalempeni Village to make improvements and development in order to become a quality for good governance.