Research Article
Effectiveness of Website-Based Licensing Service System through Electronic Government in Increasing Service User Satisfaction
@INPROCEEDINGS{10.4108/eai.18-7-2019.2287829, author={I B Setya Nusa and R F Jamaludin}, title={Effectiveness of Website-Based Licensing Service System through Electronic Government in Increasing Service User Satisfaction}, proceedings={Proceedings of the 1st International Conference on Informatics, Engineering, Science and Technology, INCITEST 2019, 18 July 2019, Bandung, Indonesia}, publisher={EAI}, proceedings_a={INCITEST}, year={2019}, month={10}, keywords={power electronics multilevel inverter single-phase inverter pwm spwm}, doi={10.4108/eai.18-7-2019.2287829} }- I B Setya Nusa
R F Jamaludin
Year: 2019
Effectiveness of Website-Based Licensing Service System through Electronic Government in Increasing Service User Satisfaction
INCITEST
EAI
DOI: 10.4108/eai.18-7-2019.2287829
Abstract
The purpose of this research is to make the effectiveness of one-stop integrated services in increasing the satisfaction of users of IT-based systems with indicators of ease of use, easy to learn, effective and efficient, called ‘Dinas Penanaman Modal dan PTSP (DPMPTSP)’. The method used in this research is descriptive method with the aim of describing, explaining, and validating the research findings to present a complete picture. In this study can be found that the DPMPTSP website has a positive impact on service users who can increase the satisfaction of using a web-based information system. The result of this research stated this website could prove that the information system-based service process with websites can be faster and more effective and increase work effectiveness. As conclusion, in its implementation, this website-based online service system has impacts, challenges, and obstacles.
