Proceedings of the 1st International Conference on Informatics, Engineering, Science and Technology, INCITEST 2019, 18 July 2019, Bandung, Indonesia

Research Article

The Influence of E-Banking Service for Customer Satisfaction

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  • @INPROCEEDINGS{10.4108/eai.18-7-2019.2287746,
        author={Adeh R Komala and I  Kusnanan},
        title={The Influence of E-Banking Service for Customer Satisfaction},
        proceedings={Proceedings of the 1st International Conference on Informatics, Engineering, Science and Technology, INCITEST 2019, 18 July 2019, Bandung, Indonesia},
        publisher={EAI},
        proceedings_a={INCITEST},
        year={2019},
        month={10},
        keywords={customer user id balance account },
        doi={10.4108/eai.18-7-2019.2287746}
    }
    
  • Adeh R Komala
    I Kusnanan
    Year: 2019
    The Influence of E-Banking Service for Customer Satisfaction
    INCITEST
    EAI
    DOI: 10.4108/eai.18-7-2019.2287746
Adeh R Komala1,*, I Kusnanan1
  • 1: Departemen Akuntansi, Universitas Komputer Indonesia
*Contact email: adehrkomala@email.unikom.ac.id

Abstract

The purpose of this research is to find out how the influence of internet service has an impact on customer satisfaction. This study used a descriptive analysis method in BRI banking service to obtain facts from existing problems and find factual information. The results of the descriptive analysis study show that internet banking service affects the comfort, security, and customer satisfaction. Comfort is the most important aspect of the internet banking because customers can interact with banks easily without the need to come to the bank, and internet banking speeds up banking transactions so that it can increase bank customer loyalty. It can be concluded that E-banking internet service has a very significant effect on customer satisfaction.