Research Article
A study on soft skill training as an intervention to reinforce employee performance in the contemporary banking sector
@INPROCEEDINGS{10.4108/eai.18-12-2018.2283841, author={Sanjay K Deshpande and M. M. Munshi}, title={A study on soft skill training as an intervention to reinforce employee performance in the contemporary banking sector}, proceedings={Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19 December 2018, Pune, MH, India}, publisher={EAI}, proceedings_a={SIMSARC}, year={2019}, month={9}, keywords={soft skills training employee performance banking sector}, doi={10.4108/eai.18-12-2018.2283841} }- Sanjay K Deshpande
M. M. Munshi
Year: 2019
A study on soft skill training as an intervention to reinforce employee performance in the contemporary banking sector
SIMSARC
EAI
DOI: 10.4108/eai.18-12-2018.2283841
Abstract
In 20th century soft skills are a major differentiator, a sine qua non for employability and success, Heckman and Kautz (2012) [1] , the case of banking sector covering about 1, 49,163 branches of commercial banks in India is akin to this. There has been an increased focus on soft skills to hone leadership capabilities, enhance knowledge of rules and regulations of the industry (RBI report 2014) [2]. This research study strives to illustrate the role of soft skill training in reinforcing the employee performance in banking sector, and is a blend of empirical and conceptual research relying on the data from authentic sources. It was conducted in the city of Belagavi of Karnataka state to know whether soft skill training imparted to employees of banks at staff training colleges and other nodal bodies like NIBM can reinforce employee performance. Data analysis was done using statistical tests like regression, Anova in SPSS software.
