Research Article
Satisfaction of Electricity Distribution Company’s Customers in Pune City
@INPROCEEDINGS{10.4108/eai.18-12-2018.2283803, author={Ashok Kurtkoti and Pradeep Sadarpatil}, title={Satisfaction of Electricity Distribution Company’s Customers in Pune City}, proceedings={Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19 December 2018, Pune, MH, India}, publisher={EAI}, proceedings_a={SIMSARC}, year={2019}, month={9}, keywords={electricity distribution companies power sector competition customer satisfaction domestic customers}, doi={10.4108/eai.18-12-2018.2283803} }- Ashok Kurtkoti
Pradeep Sadarpatil
Year: 2019
Satisfaction of Electricity Distribution Company’s Customers in Pune City
SIMSARC
EAI
DOI: 10.4108/eai.18-12-2018.2283803
Abstract
Customer satisfaction gained importance in the last few years. From the domestic customer’s perspective, electricity is also one of basic needs apart from food, clothing, and shelter.The dependence for electricity in one’s day to day life is almost endless.Power distribution companies are struggling with low customer satisfaction,Electricity Distribution customers complain of higher power tariffs and low service levels. The results reveal that these customers were not satisfied and there was a good scope for improvement.
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