Proceedings of the 4th International Conference on Social Science, Humanity and Public Health, ICoSHIP 2023, 18-19 November 2023, Surabaya, East Java, Indonesia

Research Article

Identifying English Communication Competence for Front Office of Hotel Industries

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  • @INPROCEEDINGS{10.4108/eai.18-11-2023.2342571,
        author={Alfi  Miqawati and Fitri  Wijayanti and Ihwan Huda Al Mujib and Abu  Kadhafi and Ika Devy Fitriningtyas},
        title={Identifying English Communication Competence for Front Office of Hotel Industries },
        proceedings={Proceedings of the 4th International Conference on Social Science, Humanity and Public Health, ICoSHIP 2023, 18-19 November 2023, Surabaya, East Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICOSHIP},
        year={2024},
        month={1},
        keywords={english communication competence front office hotel},
        doi={10.4108/eai.18-11-2023.2342571}
    }
    
  • Alfi Miqawati
    Fitri Wijayanti
    Ihwan Huda Al Mujib
    Abu Kadhafi
    Ika Devy Fitriningtyas
    Year: 2024
    Identifying English Communication Competence for Front Office of Hotel Industries
    ICOSHIP
    EAI
    DOI: 10.4108/eai.18-11-2023.2342571
Alfi Miqawati1,*, Fitri Wijayanti1, Ihwan Huda Al Mujib1, Abu Kadhafi1, Ika Devy Fitriningtyas1
  • 1: Politeknik Negeri Jember
*Contact email: alfi_hidayatu@polije.ac.id

Abstract

English bridges the communication needs of global society, including in the fields of tourism and hospitality. The aim of this research was to identify communication skills for front office in the hotel sector. It was a qualitative study deploying document analysis method. In this case, certain English language competencies or skills were identified also through particular document review. The reviewed documents were ASEAN Mutual Recognition Arrangement Tourism Professional, Indonesian National Work Competency Standards (SKKNI), and Ministry Regulations. The results of the analysis showed that the required English language skills include competence in communicating verbally in English at a basic operational level and reading and writing at an advanced level. This research is limited to front office English competency identification and further identifications in other areas are recommended.