The Pharmacist-Patient Communication Model in the Chronic Disease Management Program

This research was conducted at two Community Health Centers (hereafter Puskesmas); Muntilan and Tempuran. They are parts of the healthcare system in Magelang Regency, Indonesia. In analyzing the phenomenon, the researchers adopted the Patient-Centered Communication proposed Debra Roter and Judith Hall. The Patient-Centered Communication describes a patient-centered communication model that includes four key elements: data collection, patient education and counseling, communication that builds partnership, and emotional response. The methodology of this research was the qualitative method using interactive data analysis techniques. Meanwhile, data triangulation was used as the data validity technique. The result showed that the pharmacist's communication model with Prolanis patients in Magelang Regency, especially at the two observed Puskesmas, had unconsciously applied the Patient-Centered Communication model. These were identified based on finding. The four elements of the Patient-Centered Communication model were all there. The two elements that stood out were education and counseling and partnership-building communication. Meanwhile, the elements of data collection and emotional responsiveness were found at the beginning and the end of the conversation.