Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia

Research Article

The Pharmacist-Patient Communication Model in the Chronic Disease Management Program

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  • @INPROCEEDINGS{10.4108/eai.18-11-2020.2311746,
        author={Annis Azhar  Suryaningtyas and Adi Nur  Vianto and Muh Bintang  Octaviano and Setiyo Budi  Santoso},
        title={The Pharmacist-Patient Communication Model in the Chronic Disease Management Program},
        proceedings={Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={BIS-HSS},
        year={2021},
        month={9},
        keywords={patient-centered communication prolanis puskesmas},
        doi={10.4108/eai.18-11-2020.2311746}
    }
    
  • Annis Azhar Suryaningtyas
    Adi Nur Vianto
    Muh Bintang Octaviano
    Setiyo Budi Santoso
    Year: 2021
    The Pharmacist-Patient Communication Model in the Chronic Disease Management Program
    BIS-HSS
    EAI
    DOI: 10.4108/eai.18-11-2020.2311746
Annis Azhar Suryaningtyas1, Adi Nur Vianto1, Muh Bintang Octaviano1, Setiyo Budi Santoso2,*
  • 1: Department of Communication Science, Faculty of Psychology and Humanities, Universitas Muhammadiyah Magelang
  • 2: Department of Community and Clinical Pharmacy, Faculty of Health Science, Universitas Muhammadiyah Magelang
*Contact email: sb@unimma.ac.id

Abstract

This research was conducted at two Community Health Centers (hereafter Puskesmas); Muntilan and Tempuran. They are parts of the healthcare system in Magelang Regency, Indonesia. In analyzing the phenomenon, the researchers adopted the Patient-Centered Communication proposed Debra Roter and Judith Hall. The Patient-Centered Communication describes a patient-centered communication model that includes four key elements: data collection, patient education and counseling, communication that builds partnership, and emotional response. The methodology of this research was the qualitative method using interactive data analysis techniques. Meanwhile, data triangulation was used as the data validity technique. The result showed that the pharmacist's communication model with Prolanis patients in Magelang Regency, especially at the two observed Puskesmas, had unconsciously applied the Patient-Centered Communication model. These were identified based on finding. The four elements of the Patient-Centered Communication model were all there. The two elements that stood out were education and counseling and partnership-building communication. Meanwhile, the elements of data collection and emotional responsiveness were found at the beginning and the end of the conversation.