Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia

Research Article

The Public Services of PT KAI in the New-Normal Era

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  • @INPROCEEDINGS{10.4108/eai.18-11-2020.2311726,
        author={Mira  Veranita and Eki Dudi  Darmawan},
        title={The Public Services of PT KAI in the New-Normal Era},
        proceedings={Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={BIS-HSS},
        year={2021},
        month={9},
        keywords={public service pt kai new normal},
        doi={10.4108/eai.18-11-2020.2311726}
    }
    
  • Mira Veranita
    Eki Dudi Darmawan
    Year: 2021
    The Public Services of PT KAI in the New-Normal Era
    BIS-HSS
    EAI
    DOI: 10.4108/eai.18-11-2020.2311726
Mira Veranita1,*, Eki Dudi Darmawan2
  • 1: Politeknik Piksi Ganesha, Universitas Pasundan
  • 2: Universitas Islam Nusantara
*Contact email: mirave2198@gmail.com

Abstract

The new normal policy with the implementation of health protocols which aims to prevent the spread of the Covid-19 virus has limited access to public services for PT KAI, especially for passenger train services, whose occupancy has been drastically reduced and has decreased its income by 38.9%. To provide prime public services, PT KAI must adapt to accommodate the public's needs for train transportation whilst still paying attention to passenger satisfaction by paying attention to safety and comfortability of passengers. This research method is literature study, using descriptive analysis, namely providing education and understanding to readers. The type of data used in this study is secondary data.The results show that PT KAI has implemented service standards in accordance with the Circular of the Ministry of Transportation Number 14 of 2020 concerning technical instructions for railroad transportation control during the adaptation period for new habits to prevent the spread of Covid-19 which includes: operation of rail travel, passenger capacity and health protocols in which the requirements for passengers and operators of railway infrastructure and facilities are regulated. The results of this study also reveal that there is still a lack of public awareness in adhering to health protocols, however PT KAI always conducts regular education, socialization and simulation of SOP Health Protocols to the public, service users and employees of PT KAI.