Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia

Research Article

The Differences Between Virtual and Video Counseling Towards Knowledge and Satisfaction of Mothers: A Comparative Study

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  • @INPROCEEDINGS{10.4108/eai.18-11-2020.2311618,
        author={Nur  Chabibah and Warsiyah  Warsiyah and Fitriyani  Fitriyani and Nina  Zuhana},
        title={The Differences Between Virtual and Video Counseling Towards Knowledge and Satisfaction of Mothers: A Comparative Study},
        proceedings={Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={BIS-HSS},
        year={2021},
        month={9},
        keywords={online counseling virtual meetings video counseling toddler class},
        doi={10.4108/eai.18-11-2020.2311618}
    }
    
  • Nur Chabibah
    Warsiyah Warsiyah
    Fitriyani Fitriyani
    Nina Zuhana
    Year: 2021
    The Differences Between Virtual and Video Counseling Towards Knowledge and Satisfaction of Mothers: A Comparative Study
    BIS-HSS
    EAI
    DOI: 10.4108/eai.18-11-2020.2311618
Nur Chabibah1,*, Warsiyah Warsiyah1, Fitriyani Fitriyani1, Nina Zuhana1
  • 1: Universitas Muhammadiyah Pekajangan
*Contact email: nchabibah@ymail.com

Abstract

The COVID-19 pandemic poses an authentic challenge health system in the world. Current demands for health services make health workers have to modify health services, especially in providing education in the event of a pandemic. The appropriateness of using the media will determine the increase in knowledge and client satisfaction. Objective: The Purpose of study was comparing the effectiveness of using virtual meeting and the use videos counseling in social media groups. Method: This study used a quasi-experimental design with a pre-test and post-test control group design approach. The population in this study was toddlers’ mothers. Collecting data using e-form. This study finding increased knowledge of groups that were provided with counseling used virtual meeting method and groups that used counseling videos on group social media. Result: There were differences in service satisfaction by using virtual media meeting and counseling videos in social media groups, especially in the media used (p-value: 0.000). There was significantly increased target knowledge that received counseling with virtual meetings (p-value: 0.005, CI: -29.602 – (-6.097)) and video counseling in group social media (p-value: 0.000, CI: -10.081- (-9.017)). Conclusion: Extension based on virtual meeting is considered as a more effective media compared to the use of video extension in social media groups.