Research Article
Language And Attitude: A Review And Reflection On Tourism And Hospitality In NTT Province, Indonesia
@INPROCEEDINGS{10.4108/eai.18-10-2019.2289996, author={Santri E. P. Djahimo and Dewi I. N. Bili Bora}, title={Language And Attitude: A Review And Reflection On Tourism And Hospitality In NTT Province, Indonesia}, proceedings={Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia}, publisher={EAI}, proceedings_a={ICESC}, year={2019}, month={12}, keywords={language attitude review reflection tourism hospitality}, doi={10.4108/eai.18-10-2019.2289996} }- Santri E. P. Djahimo
Dewi I. N. Bili Bora
Year: 2019
Language And Attitude: A Review And Reflection On Tourism And Hospitality In NTT Province, Indonesia
ICESC
EAI
DOI: 10.4108/eai.18-10-2019.2289996
Abstract
This qualitative study basically aims to produce a review or assessment and reflection on language (i.e. English) ability and attitudes shown by local communities in 10 tourist spots in NTT Province. The data has been collected by using both direct observations and interviews. The results show that most of local people aren’t really aware of the importance of having positive attitudes towards visitors/tourists. They also have constraints in communicating with the visitors/tourists because they can’t speak English well. There have also been other problems listed down in this article as the findings of this study. All these problems can cause discomfort for travelers who come to visit. These language and attitude aspects are still considered as small problems but they have a major impact on the development of tourism in NTT