Research Article
Roles of Organizational Support as a Moderator Relationship between Personality and Employers’ Performance: A Case of Customer Service in Banking Industry of Kupang City- Indonesia
@INPROCEEDINGS{10.4108/eai.18-10-2019.2289990, author={Roberth M. Noach and Pieter D. Samadara and Stela Sahetapy}, title={Roles of Organizational Support as a Moderator Relationship between Personality and Employers’ Performance: A Case of Customer Service in Banking Industry of Kupang City- Indonesia}, proceedings={Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia}, publisher={EAI}, proceedings_a={ICESC}, year={2019}, month={12}, keywords={personality organization support employers performance customer service bank}, doi={10.4108/eai.18-10-2019.2289990} }- Roberth M. Noach
Pieter D. Samadara
Stela Sahetapy
Year: 2019
Roles of Organizational Support as a Moderator Relationship between Personality and Employers’ Performance: A Case of Customer Service in Banking Industry of Kupang City- Indonesia
ICESC
EAI
DOI: 10.4108/eai.18-10-2019.2289990
Abstract
This study is aimed at analyzing the influence of personality towards performance, organizational support towards performance, as well as organizational support as a moderator of the relationship between personality and employers’ performance in the banking industry in Kupang City, East Nusa Tenggara Province, Indonesia. The research sample was 92 respondents from a total of 124 customer service (CS). The analysis was conducted using moderation regression (MRA) with SPSS Version 20. The results showed that (1) personality has got a significant effect on performance, (2) organizational support has got a positive and significant effect on performance, and (3) organizational support has got a significant positive effect in moderating the relationship between personality and employers performance