Research Article
Technical Study Of Bolok Crossing Port Terminal In Kupang District – East Nusa Tenggara
@INPROCEEDINGS{10.4108/eai.18-10-2019.2289913, author={Anie A Tuati and Deasi D. A. A. Daud and Amy Wadu}, title={Technical Study Of Bolok Crossing Port Terminal In Kupang District -- East Nusa Tenggara}, proceedings={Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia}, publisher={EAI}, proceedings_a={ICESC}, year={2019}, month={12}, keywords={service quality passenger transportation crew (driver) importance performance analysis customer satisfaction index}, doi={10.4108/eai.18-10-2019.2289913} }- Anie A Tuati
Deasi D. A. A. Daud
Amy Wadu
Year: 2019
Technical Study Of Bolok Crossing Port Terminal In Kupang District – East Nusa Tenggara
ICESC
EAI
DOI: 10.4108/eai.18-10-2019.2289913
Abstract
Bolok crossing port is one of the passenger ports that serves as a means of supporting sea transportation going to or coming from Kupang District.In this study the data collection technique used was a qualitative method by observing and interviewing directly to informants using Bolok Crossing port services and quantitative methods by taking primary data, namely questionnaires and secondary data collection obtained from the Department of Transportation (ASDP). This study used the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods. The results showed that there were factors influencing the assessment of service users towards the Bolok Crossing Port service for transport passenger service users and transport crew service users and the perception of service users (transport passengers) and the perception of the service crew transport/driver (vehicle transport) visitors to the Port of Crossing Bolok