Essential Quality Management in SMEs: A Literature Review

Quality is important in many businesses, including manufacturing and services. Many countries use quality approaches, such as strategic quality management, quality systems, quality assurance, and quality control, to obtain a competitive edge in an era of tremendous global competition. The implementation of quality management (QM) methods typically necessitates company-wide involvement, including top management, to make sure the practices are successfully embraced across many parts of the organization’s products, processes, and services. Applying QM tools throughout the entire organisation is crucial if businesses want to remain competitive. However, most SMEs frequently find this difficult because they have to compete on a worldwide scale against big businesses that are already well-established players in the market. Studies in developing countries are unwilling to employ QM in SMEs due to the uncooperative culture of manager, low management skill, lack of relevant knowledge, and technical barriers.