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Proceedings of the 6th International Conference on Innovation in Education, Science, and Culture, ICIESC 2024, 17 September 2024, Medan, Indonesia

Research Article

Essential Quality Management in SMEs: A Literature Review

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  • @INPROCEEDINGS{10.4108/eai.17-9-2024.2353083,
        author={Sahala  Siallagan and Keysar  Panjaitan and Randeska  Manullang and Maher  Yahya Salloom},
        title={Essential Quality Management in SMEs: A Literature Review},
        proceedings={Proceedings of the 6th International Conference on Innovation in Education, Science, and Culture, ICIESC 2024, 17 September 2024, Medan, Indonesia},
        publisher={EAI},
        proceedings_a={ICIESC},
        year={2025},
        month={1},
        keywords={quality management; quality tool; sme; competitive},
        doi={10.4108/eai.17-9-2024.2353083}
    }
    
  • Sahala Siallagan
    Keysar Panjaitan
    Randeska Manullang
    Maher Yahya Salloom
    Year: 2025
    Essential Quality Management in SMEs: A Literature Review
    ICIESC
    EAI
    DOI: 10.4108/eai.17-9-2024.2353083
Sahala Siallagan1,*, Keysar Panjaitan1, Randeska Manullang2, Maher Yahya Salloom3
  • 1: Department of Mechanical Engineering Education, Faculty of Engineering, Universitas Negeri Medan
  • 2: Department of Economics Education, Faculty of Economics, Universitas Negeri Medan
  • 3: Department of Mechatronics Engineering, Al-Khwarizmi College of Engineering, University of Baghdad, Iraq
*Contact email: sahalaall@unimed.ac.id

Abstract

Quality is important in many businesses, including manufacturing and services. Many countries use quality approaches, such as strategic quality management, quality systems, quality assurance, and quality control, to obtain a competitive edge in an era of tremendous global competition. The implementation of quality management (QM) methods typically necessitates company-wide involvement, including top management, to make sure the practices are successfully embraced across many parts of the organization’s products, processes, and services. Applying QM tools throughout the entire organisation is crucial if businesses want to remain competitive. However, most SMEs frequently find this difficult because they have to compete on a worldwide scale against big businesses that are already well-established players in the market. Studies in developing countries are unwilling to employ QM in SMEs due to the uncooperative culture of manager, low management skill, lack of relevant knowledge, and technical barriers.

Keywords
quality management; quality tool; sme; competitive
Published
2025-01-14
Publisher
EAI
http://dx.doi.org/10.4108/eai.17-9-2024.2353083
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