Research Article
Systematic Literature Review of Academic Service Quality in Higher Education
@INPROCEEDINGS{10.4108/eai.17-9-2024.2352968, author={Muhammad Syahril Harahap and Sri Milfayetti and Mariani Mariani}, title={Systematic Literature Review of Academic Service Quality in Higher Education}, proceedings={Proceedings of the 6th International Conference on Innovation in Education, Science, and Culture, ICIESC 2024, 17 September 2024, Medan, Indonesia}, publisher={EAI}, proceedings_a={ICIESC}, year={2025}, month={1}, keywords={service quality higher education service quality dimensions review}, doi={10.4108/eai.17-9-2024.2352968} }- Muhammad Syahril Harahap
Sri Milfayetti
Mariani Mariani
Year: 2025
Systematic Literature Review of Academic Service Quality in Higher Education
ICIESC
EAI
DOI: 10.4108/eai.17-9-2024.2352968
Abstract
This study looked at popular service quality models that researchers have occasionally developed. The primary focus of this study was higher education service quality, which also analyzed research papers and articles that aimed to explore this problem. This article presents a comprehensive systematic literature review on academic service quality in higher education, exploring key dimensions, methodologies, findings, and future research directions. This work discusses the interpreters of service quality in this way, which will aid future research. Additionally, it will assist policymakers in researching service quality and creating successful marketing plans.
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