Proceedings of the 1st International Seminar on Teacher Training and Education, ISTED 2021, 17-18 July 2021, Purwokerto, Indonesia

Research Article

Look who’s talking: Means of interpersonal communication between librarians and library users

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  • @INPROCEEDINGS{10.4108/eai.17-7-2021.2312391,
        author={Irmawan  Rahyadi and Masyhur  Dungcik and Nurul  Jannah and Irsyad  Ghifari},
        title={Look who’s talking: Means of interpersonal communication between librarians and library users},
        proceedings={Proceedings of the 1st International Seminar on Teacher Training and Education, ISTED 2021, 17-18 July 2021, Purwokerto, Indonesia},
        publisher={EAI},
        proceedings_a={ISTED},
        year={2021},
        month={10},
        keywords={interpersonal communication library librarian quantitative method questionnaire},
        doi={10.4108/eai.17-7-2021.2312391}
    }
    
  • Irmawan Rahyadi
    Masyhur Dungcik
    Nurul Jannah
    Irsyad Ghifari
    Year: 2021
    Look who’s talking: Means of interpersonal communication between librarians and library users
    ISTED
    EAI
    DOI: 10.4108/eai.17-7-2021.2312391
Irmawan Rahyadi1,*, Masyhur Dungcik2, Nurul Jannah2, Irsyad Ghifari1
  • 1: Communication Department, BINUS Graduate Program – Master of Strategic Marketing Communication, Bina Nusantara University, Jalan Kebon Jeruk No. 27, Jakarta Barat 11530, DKI Jakarta, Indonesia
  • 2: Library and Information Science Department-Adab, and Humanities Faculty, Raden Fatah State Islamic University, Jl. Prof. K. H. Zainal Abidin Fikri No. KM.3,5, South Sumatera, Indonesia
*Contact email: irmawan.rahyadi@binus.edu

Abstract

This article is aimed to explore the interpersonal communication of library staff in library service. Satisfaction of library users and the correlation interpersonal communication of library staff to the satisfaction of library users of library service. This research used quantitative research method. The data collecting technique used observation, questionnaire, and documentation. The population in this research consists of library service visitors (N=81.896), then it is taken visitors for sampling (n= 99). The chosen sampling technique used a simple random sample, while data measurement used the Likert scale. The validity test applied the product-moment correlation formula, while the reliability test uses the Alpha Cronbach formula. The result shows that interpersonal communication of library staff in library service belongs to high category. The satisfaction of library users in library service is in the high class. There is a positive correlation between the interpersonal communication of library staff and the joy of library users in library service.