Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia

Research Article

Innovation Adoption and Communication Strategies in Implementing The Smart Governance Program (Case Study of Simpus Utilization at Bogor City Community Health Center)

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  • @INPROCEEDINGS{10.4108/eai.17-7-2019.2303395,
        author={Ade Tuti Turistiati and Wulan Furrie Lenggana},
        title={Innovation Adoption and Communication Strategies in Implementing The Smart Governance Program (Case Study of Simpus Utilization at Bogor City Community Health Center)},
        proceedings={Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICSTIAMI},
        year={2021},
        month={1},
        keywords={smart governance communication strategies innovation adoption simpus},
        doi={10.4108/eai.17-7-2019.2303395}
    }
    
  • Ade Tuti Turistiati
    Wulan Furrie Lenggana
    Year: 2021
    Innovation Adoption and Communication Strategies in Implementing The Smart Governance Program (Case Study of Simpus Utilization at Bogor City Community Health Center)
    ICSTIAMI
    EAI
    DOI: 10.4108/eai.17-7-2019.2303395
Ade Tuti Turistiati1,*, Wulan Furrie Lenggana2
  • 1: Communication Science Study Program, Universitas Amikom Purwokerto, Indonesia
  • 2: Communication Management Study Program Faculty of Social Sciences and Management, Institut Ilmu Sosial dan Manajemen Stiami, Jakarta, Indonesia
*Contact email: ade.tuti@amikompurwokerto.ac.id

Abstract

This research aims to analyze the adoption of SIMPUS innovation carried out by the Bogor City Health Office for Community Health Center (Puskesmas). Sistem Informasi Manajemen Puskesmas (SIMPUS) or Community Health Center Management Information System has become one of the most prospective smart governance programs in Bogor City. The qualitative research method was used through case studies with an in-depth interview, observation, and literature studies. The results of this study indicated that SIMPUS innovation is useful for Puskesma for systematizing patient data. However, the benefits have not been optimized for both health care providers (Puskesmas) and the community (patients). It was found at least three obstacles in SIMPUS implementation: 1) the internet as an important means to run SIMPUS is not yet available or the signal is not even good for some regions/locations, 2) lack of budget/funds available to procure SIMPUS working equipment, 3) lack of skillful human resources. The communication strategy is carried out in a top-down manner from the City Government, the Health Office, and then the Puskesmas employees. However, subordinates also often provide input and advice to their superiors because they know better about the practice in the field (bottom-up). Interpersonal communication channel was also found important for maintaining the internal relationship among SIMPUS users.