Research Article
Law Protection in Contract Agreement : PT. Telkom with IndiHome Cable Television Customer Service
@INPROCEEDINGS{10.4108/eai.17-7-2019.2303356, author={Dio Prakoso and Budi Santoso and Rinitami Njatrijani}, title={Law Protection in Contract Agreement : PT. Telkom with IndiHome Cable Television Customer Service}, proceedings={Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICSTIAMI}, year={2021}, month={1}, keywords={implementation of legal protection indihome cable television broadcasting}, doi={10.4108/eai.17-7-2019.2303356} }- Dio Prakoso
Budi Santoso
Rinitami Njatrijani
Year: 2021
Law Protection in Contract Agreement : PT. Telkom with IndiHome Cable Television Customer Service
ICSTIAMI
EAI
DOI: 10.4108/eai.17-7-2019.2303356
Abstract
IndiHome is the provider that receives the most complaints from the public, so consumers feel less satisfied with their services when compared to other providers. This study aims to determine: 1) Implementation of legal protection in the contractual agreement between PT. Telkom with IndiHome cable television broadcasting service customers, and 2) Responsibility of IndiHome in using cable television broadcasting services if the customer experiences a loss. The approach method in this research is empirical juridical, whether it is in accordance with the provisions of the Law of the Republic of Indonesia Number 8 of 1999 concerning Consumer Protection that applies or not. Analysis of the results of the study showed that; 1) legal protection in the contract agreement between PT. Telkom with the cable television service provider IndiHome, already contains an agreement regarding; Wi-Fi installation procedure; online and offline registration; IndiHome package fees; payment method; installation, and the contents of the agreement. However, in its implementation, PT. Telkom as the owner still often performs activities that are counterproductive to customer satisfaction; 2) the responsibility of PT. Telkom in the use of cable television broadcasting services if the customer suffers a loss is generally based on the Consumer Protection Act, where the responsibility has fulfilled consumer protection against interference.
