Research Article
Implementation of District’s Integrated Administration Service Policy (PATEN) in Gunung Putri District Bogor Regency
@INPROCEEDINGS{10.4108/eai.17-7-2019.2302044, author={Munir Saputra and A. H. Rahadian}, title={ Implementation of District’s Integrated Administration Service Policy (PATEN) in Gunung Putri District Bogor Regency}, proceedings={Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICSTIAMI}, year={2021}, month={1}, keywords={implementation of policy district’s integrated administration service (paten)}, doi={10.4108/eai.17-7-2019.2302044} }- Munir Saputra
A. H. Rahadian
Year: 2021
Implementation of District’s Integrated Administration Service Policy (PATEN) in Gunung Putri District Bogor Regency
ICSTIAMI
EAI
DOI: 10.4108/eai.17-7-2019.2302044
Abstract
The aim of research were analyzing the compliance degree of implementer toward the One-Stop Integrated Service policy, identifying the obstacles and problems found in the implementation of policy, and understanding the performance of output, outcome, benefit and impact of implementation of policy through the qualitative research approach by using the main theory proposed by Randall B. Repley and Grace A. Franklin (1986: 232-33). According to the research result, found that the compliance degree of implementer toward the regulation of laws was low because various Regent regulations concerning the implementation and determination of standard operational procedure not completely obeyed. Some problems were found such as in the aspect of Human Resources/Personnel, Budgeting, work facilities, computers and printer, regulations that consider to be changed frequently, and dependent organization of PATEN that caused the public principles services as stated in Laws No. 25 of 2009 not fully applied. The Performance of Services and the impact expected could not be measured because there was no document of work unit plan and complete LAKIP that accordance with the guidelines of report arrangement. From those three perspectives can be concluded that the implementation of PATEN policy in Gunung Putri District of Bogor Regency not work properly.
