Research Article
Information and Communication Technology in Public Sector Management in Kenya: Huduma Programme from The Perspective of Person with Disabilities
@INPROCEEDINGS{10.4108/eai.17-7-2019.2301671, author={Charles M. Omboto and Lydia W. Chege}, title={Information and Communication Technology in Public Sector Management in Kenya: Huduma Programme from The Perspective of Person with Disabilities}, proceedings={Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICSTIAMI}, year={2021}, month={1}, keywords={e-government accessibility ict persons living with disability huduma centres}, doi={10.4108/eai.17-7-2019.2301671} }- Charles M. Omboto
Lydia W. Chege
Year: 2021
Information and Communication Technology in Public Sector Management in Kenya: Huduma Programme from The Perspective of Person with Disabilities
ICSTIAMI
EAI
DOI: 10.4108/eai.17-7-2019.2301671
Abstract
According to World Health Organization (WHO,2011) 15 per cent of the world population consists of Persons Living with Disabilities (PLWDs) of which 80% live in developing countries. Kenya National Bureau of Statistics survey 2009 (KNBS) show that an estimated 1.3 million Kenyans live with vision, hearing, mobility, cognitive disabilities or some form of disability (KNBS,2009). In 2013, the Kenya government initiated Huduma centre programme which is a single point of access to public services. This centres leverage on electronic services and information offered by different public agencies countrywide. This is the government initiative to access public service with ease through technology to her citizens. Therefore, the government Huduma programme will go a long way in providing a very good platform to achieve access, equity, and quality services especially Persons with disabilities. However, the concerns are whether PWD are accessing e-government services or not at these centres. With increasing recognition of rights for disadvantaged and vulnerable groups such as PWDS in Kenya, there is need for government to ensure that the e- services are accessible to all. This paper, therefore, seeks to establish the extent to which PWD access e-government services offered at these centres, highlighting issues PWDs face in accessing the services, drawing lessons. The paper further suggests the way forward in access to quality services for PWDs.
