Proceedings of the International Conference on Information Economy, Data Modeling and Cloud Computing, ICIDC 2022, 17-19 June 2022, Qingdao, China

Research Article

Research on The Product Strategy of Online Short-term Rental Platform

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  • @INPROCEEDINGS{10.4108/eai.17-6-2022.2322848,
        author={Anqi  Ge and Xuefen  Wu and Jiaping  Han},
        title={Research on The Product Strategy of Online Short-term Rental Platform},
        proceedings={Proceedings of the International Conference on Information Economy, Data Modeling and Cloud Computing, ICIDC 2022, 17-19 June 2022, Qingdao, China},
        publisher={EAI},
        proceedings_a={ICIDC},
        year={2022},
        month={10},
        keywords={online short-term rent; product strategy; customer satisfaction; text mining},
        doi={10.4108/eai.17-6-2022.2322848}
    }
    
  • Anqi Ge
    Xuefen Wu
    Jiaping Han
    Year: 2022
    Research on The Product Strategy of Online Short-term Rental Platform
    ICIDC
    EAI
    DOI: 10.4108/eai.17-6-2022.2322848
Anqi Ge1, Xuefen Wu1,*, Jiaping Han2
  • 1: Zhejiang University of Finance and Economics
  • 2: Zhejiang Academy of Agricultural Sciences
*Contact email: wuxuefen@zufe.edu.cn

Abstract

With the rapid development of the Internet economy, online short-term rent has become more and more people's first choice for travel. However, the online short-term rental industry has a short history of development and lacks normative service standards. It is faced with a series of problems such as legality, security and service guarantee. Therefore, it is an urgent problem to provide customers with more human interest and personalized accommodation experience and to improve customer satisfaction. Through the crawler technology, the establishment of Bayesian network model to explore the main factors leading to low customer satisfaction. The research found that the problems existing in the online short-term rental platform homestay products, including old homestay houses, unreasonable room layout, and so on. This paper will aim at the above problems and put forward the product strategy optimization suggestions.