Proceedings of the International Conference on Information Economy, Data Modeling and Cloud Computing, ICIDC 2022, 17-19 June 2022, Qingdao, China

Research Article

An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors

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  • @INPROCEEDINGS{10.4108/eai.17-6-2022.2322834,
        author={Yanru  Diao and Yangsen  Zhang and Ruixue  Duan and Jiang  Miao},
        title={An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors},
        proceedings={Proceedings of the International Conference on Information Economy, Data Modeling and Cloud Computing, ICIDC 2022, 17-19 June 2022, Qingdao, China},
        publisher={EAI},
        proceedings_a={ICIDC},
        year={2022},
        month={10},
        keywords={logistics products; service quality; entropy weight method; resource integration},
        doi={10.4108/eai.17-6-2022.2322834}
    }
    
  • Yanru Diao
    Yangsen Zhang
    Ruixue Duan
    Jiang Miao
    Year: 2022
    An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors
    ICIDC
    EAI
    DOI: 10.4108/eai.17-6-2022.2322834
Yanru Diao1, Yangsen Zhang1, Ruixue Duan1,*, Jiang Miao1
  • 1: Beijing University of information technology
*Contact email: 1280811350@qq.com

Abstract

This paper proposes a multi-level logistics product service quality evaluation system combining user experience and internal factors of logistics enterprises. The integration of logistics process factors and internal factors of logistics enterprises into the assessment criteria at the same time has changed the idea that the previous models made subjective decisions only based on users' own experience and logical cognition, and provided new ideas for promoting the integration of logistics resources and improving the quality of logistics products and services.