Research Article
An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors
@INPROCEEDINGS{10.4108/eai.17-6-2022.2322834, author={Yanru Diao and Yangsen Zhang and Ruixue Duan and Jiang Miao}, title={An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors}, proceedings={Proceedings of the International Conference on Information Economy, Data Modeling and Cloud Computing, ICIDC 2022, 17-19 June 2022, Qingdao, China}, publisher={EAI}, proceedings_a={ICIDC}, year={2022}, month={10}, keywords={logistics products; service quality; entropy weight method; resource integration}, doi={10.4108/eai.17-6-2022.2322834} }- Yanru Diao
Yangsen Zhang
Ruixue Duan
Jiang Miao
Year: 2022
An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors
ICIDC
EAI
DOI: 10.4108/eai.17-6-2022.2322834
Abstract
This paper proposes a multi-level logistics product service quality evaluation system combining user experience and internal factors of logistics enterprises. The integration of logistics process factors and internal factors of logistics enterprises into the assessment criteria at the same time has changed the idea that the previous models made subjective decisions only based on users' own experience and logical cognition, and provided new ideas for promoting the integration of logistics resources and improving the quality of logistics products and services.
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