Research Article
Improving Civil Aviation Service Risk Management with FMEA
@INPROCEEDINGS{10.4108/eai.17-11-2023.2342695, author={Licheng Xu and Huali Cai and Dong Zhang and Chenxi Zheng and Liying Wang}, title={Improving Civil Aviation Service Risk Management with FMEA }, proceedings={Proceedings of the 5th International Conference on Economic Management and Model Engineering, ICEMME 2023, November 17--19, 2023, Beijing, China}, publisher={EAI}, proceedings_a={ICEMME}, year={2024}, month={2}, keywords={service risk management fmea failure mode}, doi={10.4108/eai.17-11-2023.2342695} }- Licheng Xu
Huali Cai
Dong Zhang
Chenxi Zheng
Liying Wang
Year: 2024
Improving Civil Aviation Service Risk Management with FMEA
ICEMME
EAI
DOI: 10.4108/eai.17-11-2023.2342695
Abstract
The civil aviation industry has always been an important strategic industry for China's economic and social development. The increasing popularity of air travel has made passenger needs more diverse, which has made passengers pay more attention to the overall service quality of aviation. This change makes civil aviation service need to pay attention to risk management, need to change from post-management to pre-management, so it can also improve the level of service quality. The civil aviation industry is relatively mature in safety risk research and control technology, but civil aviation enterprises are in the initial stage for service risk. FMEA(Failure Mode and Effects Analysis) is widely used in aviation manufacturing, finance, automotive industry, medical industry and other industries. Combined with the characteristics of civil aviation service process, this study discusses how to use FMEA to manage civil aviation service risk. The application example of an airport proves that FMEA tool can improve the airport service risk management and the service level. FMEA can be applied to service risk management in the entire civil aviation industry.