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Proceedings of the 7th International Conference on Innovation in Education, Science, and Culture, ICIESC 2025, 16 September 2025, Medan, Indonesia

Research Article

Social Media Marketing Strategies for Increasing MSMEs Business Visibility

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  • @INPROCEEDINGS{10.4108/eai.16-9-2025.2361168,
        author={Sri  Rezeki and Haryani Pratiwi Sitompul and Adi  Widarma},
        title={Social Media Marketing Strategies for Increasing MSMEs Business Visibility},
        proceedings={Proceedings of the 7th International Conference on Innovation in Education, Science, and Culture, ICIESC 2025, 16 September 2025, Medan, Indonesia},
        publisher={EAI},
        proceedings_a={ICIESC},
        year={2026},
        month={3},
        keywords={social media marketing; msmes; digital visibility; customer engagement; business growth},
        doi={10.4108/eai.16-9-2025.2361168}
    }
    
  • Sri Rezeki
    Haryani Pratiwi Sitompul
    Adi Widarma
    Year: 2026
    Social Media Marketing Strategies for Increasing MSMEs Business Visibility
    ICIESC
    EAI
    DOI: 10.4108/eai.16-9-2025.2361168
Sri Rezeki1,*, Haryani Pratiwi Sitompul2, Adi Widarma3
  • 1: Entrepreneurship Study Program, Faculty of Economics, Universitas Negeri Medan, Medan, Indonesia
  • 2: Accounting Education Study Program, Faculty of Economics, Universitas Negeri Medan, Medan, Indonesia
  • 3: Information Technology and Computer Education Study Program, Faculty of Engineering, Universitas Negeri Medan, Medan, Indonesia
*Contact email: srirezekieko@unimed.ac.id

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in fostering economic growth and providing employment opportunities in many developing countries. However, limited visibility in increasingly competitive markets poses significant challenges for their sustainability. Social media marketing has emerged as a cost-effective and powerful strategy for MSMEs to enhance brand recognition, engage customers, and expand market reach. This paper explores the role of social media platforms in strengthening MSME visibility through content creation, customer interaction, and data-driven marketing. Using a qualitative approach, this study examines best practices and challenges encountered by MSMEs in implementing social media strategies. Findings indicate that consistent content quality, audience engagement, influencer collaboration, and analytics-driven decisions significantly contribute to improving MSMEs’ digital presence. The study concludes that strategic adoption of social media not only increases visibility but also fosters customer trust, ultimately enhancing business growth and competitiveness.

Keywords
social media marketing; msmes; digital visibility; customer engagement; business growth
Published
2026-03-18
Publisher
EAI
http://dx.doi.org/10.4108/eai.16-9-2025.2361168
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