Research Article
The Influence Of Socialization And Technological Knowledge On Taxpayers' Understanding In Using The Coretax System
@INPROCEEDINGS{10.4108/eai.16-9-2025.2361118, author={Roza Thohiri and Pasca Dwi Putra and Erny Luxy D. Purba and Andri Zainal}, title={The Influence Of Socialization And Technological Knowledge On Taxpayers' Understanding In Using The Coretax System}, proceedings={Proceedings of the 7th International Conference on Innovation in Education, Science, and Culture, ICIESC 2025, 16 September 2025, Medan, Indonesia}, publisher={EAI}, proceedings_a={ICIESC}, year={2026}, month={3}, keywords={coretax tax compliance digital transformation taxation system taxpayer education human-centered design system errors tax communication}, doi={10.4108/eai.16-9-2025.2361118} }- Roza Thohiri
Pasca Dwi Putra
Erny Luxy D. Purba
Andri Zainal
Year: 2026
The Influence Of Socialization And Technological Knowledge On Taxpayers' Understanding In Using The Coretax System
ICIESC
EAI
DOI: 10.4108/eai.16-9-2025.2361118
Abstract
The impact of socialization techniques and technological expertise on taxpayers' comprehension and uptake of the Coretax system is investigated in this study. 787 taxpayers were surveyed and interviewed in-depth as part of the study's interview method. The results show that while technology expertise is strongly correlated with user trust and compliance, successful socialization greatly enhances system understanding. The study found that insufficient training materials and interface complexity were the main obstacles to system adoption. The findings imply that taxpayer comprehension of Coretax can be enhanced by focused educational initiatives and streamlined user interfaces. These observations offer tax authorities important direction for putting the Coretax system into place and creating programs for taxpayer education.
