Research Article
Consumer Protection in Buying and Selling Online
@INPROCEEDINGS{10.4108/eai.16-4-2022.2320132, author={Ratna Indayatun and Pangi Suryadi}, title={Consumer Protection in Buying and Selling Online}, proceedings={Proceedings of the 2nd International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2022, 16 April 2022, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICLSSEE}, year={2022}, month={8}, keywords={legal protection; online transaction}, doi={10.4108/eai.16-4-2022.2320132} }- Ratna Indayatun
Pangi Suryadi
Year: 2022
Consumer Protection in Buying and Selling Online
ICLSSEE
EAI
DOI: 10.4108/eai.16-4-2022.2320132
Abstract
Information and communication technology (ICT) development has been felt, including Electronic Commerce (E-commerce). Online buying and selling transactions no longer bring together sellers (business actors) and consumers (buyers). These transactions occur through websites or websites, correspondence via email or other social media, and payments can also be made via the internet, mobile banking, or interbank transfers and can also be made through the mini market that has been provided. Method of this research approach, the researcher uses a normative research approach. If in reality, the product received by the consumer/customer does not match the product description or image on the advertising for an internet retailer, it can be concluded that the consumer or the buyer can file a legal claim both civilly to the business actor/seller based on acts of default or acts against the law (1365 KUHPer) for Customers conduct online purchasing and selling transactions with the seller.
