Proceedings of the International Conference on Application of AI and Statistical Decision Making for the Business World, ICASDMBW 2022, 16-17 December 2022, Rukmini Devi Institute of Advanced Studies, Delhi, India

Research Article

A Study on Psychological Impact of Covid-19 on Employee Performance with Special Reference to the Service Sector

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  • @INPROCEEDINGS{10.4108/eai.16-12-2022.2326200,
        author={Anushka  Dokania and Disha  Garg},
        title={A Study on Psychological Impact of Covid-19 on Employee Performance with Special Reference to the Service Sector},
        proceedings={Proceedings of the International Conference on Application of AI and Statistical Decision Making for the Business World, ICASDMBW 2022, 16-17 December 2022, Rukmini Devi Institute of Advanced Studies, Delhi, India},
        publisher={EAI},
        proceedings_a={ICASDMBW},
        year={2023},
        month={2},
        keywords={covid-19 psychological impact employee performance},
        doi={10.4108/eai.16-12-2022.2326200}
    }
    
  • Anushka Dokania
    Disha Garg
    Year: 2023
    A Study on Psychological Impact of Covid-19 on Employee Performance with Special Reference to the Service Sector
    ICASDMBW
    EAI
    DOI: 10.4108/eai.16-12-2022.2326200
Anushka Dokania1, Disha Garg1,*
  • 1: Rukmini Devi Institute of Advanced Studies, Delhi, India
*Contact email: disha.garg@rdias.ac.in

Abstract

The world’s greatest challenge is COVID-19 declared by the World Health Organization. The pandemic has driven the world toward adapting to the current circumstances regardless of the business sector, or industry. Working from home has become more popular during the lockdown phase of pandemic COVID19, as many governments use a physical separation approach to avoid the risk of the pandemic. This study is conducted to know how COVID-19 has impacted the performance of employees, what were the factors that has hampered the employee’s performance, challenges faced by the service sector whether it had a positive impact on employees or the employees were impacted negatively. The methodology adopted for the respective project study is survey method, exploratory research is used to investigate research questions that have not previously been studied in depth. The research design is exploratory in nature as the main purpose of the study was to explore the nature thereby to find out the impact of COVID-19 on employee performance moreover an attempt was made to find out interrelationship between variables. According to this study, employee performance as well as the productivity is influenced by mental pressure factors such as stress, anxiety, depression, fear etc. Mental pressure factors such as stress, anxiety, fear shows a negative relation to productivity as well as to performance.